ANSWERS TO YOUR QUESTIONS
Our Baked Goods
DO YOU MAKE COOKIES ONLY?We are named Baked Indulgence because we want to create a variety of baked goods for you! Cookies, brownies, cakes, breads, tarts, pies and more! Stay tuned as we continue to expand our menu.
HOW ARE YOUR PRODUCTS MADE?All orders are freshly baked each day in small batches. Only fresh ingredients are used, including flour from United Kingdom and Japan, premium chocolate from France and all-natural fruits, spices and other flavourings.
DO YOU OFFER CUSTOMISATION OF YOUR BAKED GOODS/ PACKAGING?Yes, we offer low sugar version of some of our baked goods, please contact us by email with your requests. We also offer a packaging design service for occasions such as baby announcements, weddings etc. Additional cost and minimum quantity applies.
DO YOU TAKE CORPORATE OR EVENT ORDERS?We sure do, send us an email!
HOW LONG DOES MY ORDER STAY FRESH FOR?
All our products are made fresh to order without artificial preservatives. We highly recommend consuming on the day of delivery to enjoy them at their best.
For cookies, consume on the day of purchase for the best experience, otherwise they can last up to 7 days when stored in an air tight container at room temperature or up to 2 months in the freezer. To freeze them, wrap individually and store in ziploc bag.
For brownies, consume within 3 days for the best texture. Store in an airtight container somewhere cool for up to one week, or up to 2 weeks in the fridge.
Stay tuned as we continue to update this space when we introduce new products!
Order and Deliver
HOW DO I PLACE AN ORDER?You can order online here or send us a DM on Instagram. Alternatively, you can visit us at our pop up store in ifc mall.
DO YOU SHIP INTERNATIONALLY?Unfortunately not. We would love to explore this option!
WHAT DELIVERY METHODS ARE AVAILABLE?
We can arrange for your products to be delivered by a third party delivery company between 1 - 6pm. Please allow 60 minutes buffer for these delivery services. Extra charge will incur for a time specific delivery. Due to unpredictable circumstances, customer will have to bear the risk if you decide to use delivery services.
Kowloon and New Territories: $75
Hong Kong Island: $85
$100 for the following areas: Tuen Mun, Yuen Long, Tin Shui Wai, Shek Kong, Fanling, Sheung Shui, Shek O, Stanley, Tai Tam, Repulse Bay, The Peak, Tsing Yi, Tung Chung
1. Baked Indulgence reserves the right to amend delivery charges where applicable.
2. The driver will call you before delivery. If there is no one available to receive the order at the designated delivery time, an additional delivery fee may be charged to deliver it again
DO YOU HAVE A MINIMUM ORDER?We have minimum order for deliveries, 8pcs for cookies (any flavours) and 16pcs for brownies. Visit our pop up store at ifc mall for individual pieces
HOW CAN I CHANGE OR CANCEL MY ORDER?
No cancellation or refund will be accepted once the order has been confirmed and paid for. If you need to change the date or details of your order please contact us at least 7 days in advance.
Any changes within 7 days of the delivery date may not be accommodated. If changes are accommodated, which will be at Baked Indulgence’s absolute discretion, there will be a 10-15% amendment fee based on the total amount or $100 amendment fee whichever is more.
WHAT IS YOUR BAD WEATHER POLICY?
If Typhoon Signal No. 8 or above/Black Rainstorm Warning Signal is/will be* in force on the day of delivery, all delivery and collection will be postponed delivery couriers will not be operating. We will contact you as soon as possible for the new arrangement.
No cancellation or refund will be made.
* As advised by the Hong Kong Observatory.
WHAT PRECAUTIONS ARE WE TAKING?We are taking extra precautions and measures such as:
- All our staff wash hands regularly, wear masks and gloves when handling food
- All our staff have their temperatures checked daily
- All surfaces are cleaned and disinfected with food-safe disinfectant daily
- All delivery trays, food containers are cleaned and disinfected daily
- No cash accepted at the store to minimise risk
- No visitors allowed at our production kitchen